Notes from inside other people’s businesses.
For owners and the managers who report to them. Short enough to read between meetings.
Why “we’ll figure it out when the time comes” costs more every year.
What an unplanned transition actually does to valuation, lending, and the people you were trying to protect.
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Recent writing
Your best technician will make your worst manager — unless you do this first
The promotion that feels like a reward is usually a setup. What to put in place in the ninety days before the title changes.
Read →Decision rights: the one-page document that gets an owner their weekends back
Most escalation isn’t a confidence problem. It’s an ambiguity problem — and it’s fixable in an afternoon.
Read →The onboarding gap nobody measures: day 31 to day 90
Week one is usually fine. The quiet drift starts in month two, and it predicts who leaves inside a year.
Read →What actually happens on exam day, and how to stop failing people at the door
ID rules, arrival windows, accommodations. Written for employers sending staff to certify for the first time.
Read →Revenue stalled and nobody can name why. Start with these four questions
A constraint you can’t name is a constraint you keep funding. How we find it in the first two weeks of a diagnostic.
Read →Practical checklists, not a newsletter.
Leadership, team performance, succession, workforce training. A few per year, when we have something worth sending.