Straight answers, before you spend a call getting them.

Anyone wanting a motivational workshop, a compliance box checked, or a vendor who won’t push back. We also decline where leadership won’t be interviewed honestly — the work doesn’t survive it.

Yes — most of our training happens at the client site, scheduled around production including split shifts and early mornings.

The person who scoped the work. We don’t sell with a principal and deliver with an associate.

No. Every program is built after two weeks of interviews — your scenarios, your language, your escalation paths. The self-paced catalog is the exception, drawn from the same material.

Three to twelve months. Single workshops exist but rarely change behavior, and we’ll say so.

Typically half a day every other week, scheduled around production.

On metrics you already track, agreed before we start and measured either side.

Confidential interviews scored against six dimensions, ending in a sequenced roadmap. More detail here.

Completely. Nothing is attributed without permission, and in family engagements we speak with each party alone first.

That’s the right time. Three years out it’s planning. Three months out it’s crisis management.

Register with your provider and choose your BLE site during booking. We can’t book it for you — the provider owns the seat.

Two forms of ID, one government-issued with photo and signature, name matching your registration exactly. Arrive 30 minutes early. Phones, watches, and bags go in a locker.

All six are ADA-accessible with private workstations. Accommodations are approved through your provider — once they’re on file, tell the center.

Yes. We prep the group, coordinate the window with the provider, and run them through one of our six centers.

Around the problem, not a package. We define the outcome, the sequence, and the time commitment together before anything is agreed.

No. Thirty minutes, no obligation.

Usually, and often it should be. Many clients start with a diagnostic or one cohort, then decide how far to take it. Terms are worked out with each client.